PoseidonDTF prints custom transfers, gang sheets, and ready-to-press designs to order. They cannot be returned or exchanged for a change of mind once production begins. The remedies for production errors and shipping damage are described below.

Custom Prints: Free Reprints

If your order arrives damaged, misprinted, incorrect, or otherwise not matching the specifications approved for your order, contact us within 30 days of delivery with:

  • Your order number
  • Clear photos of the affected item
  • A brief description of the issue

After reviewing a covered issue with a custom print, we will reprint and reship the affected item at no cost. For ready-to-press designs, you may request a refund, exchange, or reprint for a defective, incorrect, or damaged item within 30 days of delivery. Please do not return any product before contacting us — if a return is needed, we approve it first and we cover the return shipping. Approved refunds are issued to the original payment method once the return is received and inspected (or immediately when no return is required); please allow a few business days for your payment provider to process it.

Custom Products

Every custom order is reviewed for common artwork and production issues before printing. You remain responsible for resolution, transparency, spelling, orientation, colors, sizing, and quantities. This review does not include free design corrections or guarantee a flawless result.

Custom transfers are produced from the artwork and specifications you submit. You are responsible for confirming size, quantity, wording, spelling, orientation, and other specifications before production.

When PoseidonDTF provides an edited artwork file, design cleanup, or proof for approval, approving that artwork authorizes us to begin production. If no proof is requested or required, the uploaded artwork and the specifications submitted with the order are considered approved for production.

Minor differences between colors displayed on a monitor or mobile device and the final printed product are normal and are not considered production defects.

Ready-to-Press Transfers

Ready-to-press designs are printed to order and cannot be returned or exchanged for a change of mind. If your ready-to-press item is defective, incorrect, or damaged, contact us within 30 days of delivery with your order number, clear photos, and a description of the issue to request a refund, exchange, or reprint. Returns require approval before shipping; approved return shipping is covered by us. Approved refunds are issued to the original payment method after receipt and inspection, or when no return is required.

Application Issues

DTF transfers must be applied using the recommended time, temperature, pressure, and peel instructions. UV DTF transfers must be applied to a clean, dry, compatible surface.

We cannot provide refunds or replacements for damage caused by incorrect application, incorrect temperature or pressure, incompatible materials or surfaces, improper washing or care, or damage occurring after successful application.

If you are having application problems, contact us before pressing additional transfers so we can help troubleshoot.

Cancellations and Order Changes

Eligible orders placed before 10 AM PT, Monday–Friday, generally ship the same day. This shipping cutoff is not a cancellation deadline: cancellation or change requests must reach us before production begins. An order can be canceled or changed only before production begins. Once printing, cutting, preparation, or fulfillment has started, the order can no longer be canceled or modified, but the Reprint Guarantee still covers any production error.

For large or wholesale orders, please review all artwork, quantities, sizes, and specifications carefully before submitting.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us immediately — we can update an address only if the order has not yet been fulfilled or handed to the carrier. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.

Need Help?

If something is wrong with your order, reach us with your order number and photos of the issue — a printer answers, not a call center.

Email: support@poseidondtf.com
Phone: (714) 864-4312
Or use our contact page.