Shipping & Production Policy

Fast Production

PoseidonDTF specializes in fast-turnaround DTF and UV DTF production.

Eligible DTF transfer orders placed before 10 AM PT, Monday–Friday are generally produced and shipped the same business day.

Orders placed after the cutoff are generally processed on the next business day.

Production times may be longer for:

  • Large-volume or wholesale orders

  • Oversized gang sheet orders

  • Orders requiring artwork approval

  • Artwork cleanup or reconstruction

  • Orders requiring additional customer information

  • Unusually high seasonal order volume

If additional information or artwork approval is required, production time begins after the required information or approval is received.

Shipping Rates and Delivery

Shipping is currently available within the United States only. Standard U.S. shipping is free on orders of $49 or more; below $49, standard shipping is a $7.99 flat rate. USPS Standard usually takes 3–9 business days after shipment.

Production time and carrier delivery time are separate.

Once your order has been completed and transferred to the shipping carrier, delivery time depends on the shipping service selected at checkout and the destination.

Available shipping methods, estimated transit times, and shipping charges are displayed during checkout.

Carrier delivery estimates are not guaranteed by PoseidonDTF.

Tracking

When your order ships, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier to scan the package and activate tracking information.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

If you notice an error, contact us immediately.

We can update an address only if the order has not already been fulfilled or transferred to the shipping carrier.

Additional shipping costs caused by an incorrect or incomplete customer-provided address may be the customer's responsibility.

Lost or Damaged Packages

If your package arrives visibly damaged, please photograph the packaging and contents before discarding any materials.

Contact PoseidonDTF Customer Support with your order number and photos so we can review the issue.

If tracking indicates a delivery problem or the package appears to be lost in transit, contact us so we can assist with the carrier investigation.

Bulk & Wholesale Orders

Large B2B and wholesale orders may require additional production time depending on quantity, artwork requirements, and order complexity.

When additional production time is required, we will communicate it before or during production.

For time-sensitive bulk orders, please contact us before ordering so production and shipping requirements can be confirmed.